RETURN, EXCHANGE, AND REFUND POLICY

At Reset, we take pride in our made-to-order products, crafted with precision and care. Due to the made-to-order nature of our items, we do not offer exchanges for sizing, fit, or personal preference. It is important to refer to our size chart carefully before placing your order. Custom orders are non-refundable once production has begun. If an issue arises from our side, such as a significant defect in craftsmanship, we will resolve it accordingly. We reserve the right to decide whether a refund or store credit will be issued. Refunds will be granted at our discretion and in line with our policy.

---

Non-Refundable Deposit

A 50% deposit is required upfront to begin the production of your custom order. This deposit becomes non-refundable after 24 hours, as materials, labor, and resources will have already been allocated to your order. Cancellations can be made within 24 hours, with a refund or store credit issued at the Company's discretion.

---

1.1. International Exchanges

International exchanges are not possible due to local customs restrictions.

---

1.2. Defective Products

If you receive a defective product, notify us within 48 hours of receiving the item. Follow our return process, where all return-related shipping and customs charges are the Customer's responsibility.

---

1.3. Exceptions

The following items are exempt from cancellation and refund:

a. Final sale items marked as non-returnable or non-refundable.

b. Personalized or custom-made products once the production process has been initiated.

---

Store Credit Policy

At Reset, we value your satisfaction and strive to provide quality products. In the event of a major defect or order cancellation, store credit may be issued at our discretion. Please note that our store credit is valid for 30 days from the date of issuance. We encourage you to use the credit within this period to explore our collection. After 30 days, any unused store credit will expire.

Thank you for your understanding and support.