Terms of service
TERMS AND CONDITIONS
1. About
Reset (the "Company") is a digital-first brand specializing in bridal, formal, and semi-formal collections, all meticulously crafted to order. As an exclusively online platform, we embrace the artistry of fashion, creating each piece with precision and care, ensuring that every garment reflects exceptional value and individuality. It is integral to our vision to provide extraordinary attires while treating every Customer with attention, care, and the utmost regard.
Please read these Terms and Conditions of Sale (the "Agreement" or "Terms of Use") carefully before using the website and services offered by the Company. This Agreement sets forth the legally binding terms and conditions for your use of the website at www.resetofficial.co (the "Website") and all services provided by the Company on the Website.
By using the Website or availing yourself of the services offered by the Company in any manner, including but not limited to visiting or browsing the Website, you agree to be bound by this Agreement, including any additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies exclusively to individuals who qualify as Customers on our online platform.
To find out more about when and why we collect your personal information and how we protect it, please refer to our Privacy Policy.
2. Application of General Terms and Conditions
Every order placed with Reset is governed by the following general terms and conditions. By placing an order, whether through our online platform or other means, you acknowledge and accept these terms, explicitly waiving any general terms and conditions of sale that you may have, regardless of whether they have been published or communicated.
Unless otherwise agreed upon in writing by both parties, the provisions outlined in this document constitute the comprehensive agreement between the parties, applicable to order forms and any other written communications.
3. Definitions
- Modification: Any modifications or adjustments made to the product, at the sole discretion of Reset, with the additional cost borne by the Customer.
- Business Day: Any day from Monday to Friday, excluding Saturday, Sunday, and public holidays.
- Calendar Day: Any day, including Saturday, Sunday, and all public holidays.
- Completion Day: The day on which the dress will be completed and photographed for sharing with the Customer. Note that the completion day is not to be considered the dispatch date.
- Customer: The individual or entity placing an order with Reset concerning products offered for sale by Reset.
- Intellectual Property: Any copyrights, trademarks, designs, or other intellectual property rights associated with Reset and its products and services.
- Order Confirmation: The written or electronic communication sent by Reset acknowledging the Customer's order and receipt of payment, and confirming the details of the purchase.
- Purchase Price: The total amount payable by the Customer for the product/order, excluding any applicable taxes, shipping charges, or additional services/alterations (if any).
4. Offers
At Reset, our offers and price quotations are typically valid for seven (7) calendar days unless otherwise specified. The Company reserves the right to establish a specific deadline for each offer, after which it will be considered lapsed and no longer valid. Customers will be promptly notified of any such deadlines.
All offers are made with a reservation of sale. Should there be increases in wages, social security contributions, raw material costs, exchange rate fluctuations, or any other factors that could materially impact production costs, we reserve the right to revise our offers at any time. Price quotations are indicative, and any additional requirements for the specified work will incur extra charges based on time and materials.
5. Acceptance
All purchase orders received from the Customer are subject to acceptance by the Company, which reserves the right, in its sole discretion, not to accept any purchase order. Acceptance of a purchase order shall be evidenced by:
- Delivery of an invoice confirmation to the Customer, including the receipt of down payment.
- Receipt of payment, either as advance or final payment, confirmed through official channels such as bank records or payment receipts.
- Communication through authorized mediums, including but not limited to WhatsApp, phone calls, or other agreed-upon communication methods, where the details of the purchase order and payment are acknowledged by the parties.
- A 50% advance payment is required before we begin any work on your order. Once the product is completed, we will notify you and request the remaining 50% payment. The final payment must be made before the product is dispatched. If the final payment is not received within 7 days of the completion notification, Reset reserves the right to repossess the item and cancel the order.
The Customer is responsible for carefully reviewing the purchase order confirmation and must advise the Company in writing of any errors within forty-eight (48) hours of receipt. Failure to notify the Company within this timeframe constitutes the Customer's irrevocable approval of the purchase order confirmation. Changes to a purchase order requested after approval will be accepted at the discretion of the Company and may incur additional charges.
6. Payment Terms
To initiate the creation of your order, Reset requires a 50% upfront deposit of the total purchase price at the time of order placement. Orders without this deposit will be temporarily held from production until the payment is received. Unless alternative payment terms have been explicitly communicated in writing, the remaining balance is due upon completion of the order, prior to dispatch.
Upon completion, the Company will notify the Customer through authorized channels, detailing the balance due. The Customer is expected to remit this payment promptly to facilitate the shipping process.
If the full payment is not received within seven (7) calendar days of the estimated completion date, Reset reserves the right to repossess the product. In such cases, the Customer acknowledges that they forfeit any claims to the order upon repossession. All payments are to be made via bank transfer to our designated account. No cash or third-party payments are accepted.
7. Sales, Customs, Duties, and Similar Taxes
The Customer is responsible for any current or future sales, use, excise, or similar taxes applicable to the sale or use of the products. For international Customers, the product prices displayed or quoted do not include import duties or customs charges. The Customer shall bear the responsibility for all import duties and taxes imposed based on the destination country. The Company will accurately declare products at their actual purchase price in compliance with all applicable laws.
8. Retention of Title
The products shall remain the exclusive property of the Company until full payment has been received. In the event that the Customer fails to complete payment and collect the products within seven (7) calendar days following notification of order completion, the Company retains the right to sell the goods to a third party for its benefit. Under these circumstances, the Customer shall not have any claim for compensation or reimbursement. Any advances made by the Customer will be utilized to offset potential losses incurred by the Company as a result of such resale.
9. Delivery
Products will be delivered to the address specified by the Customer at the time of order placement. If delivery cannot be completed due to circumstances attributable to the Customer, any additional costs incurred for a second delivery will be the responsibility of the Customer.
The delivery timeframe confirmed by the Company is indicative and may be subject to change. Delays may arise from the Customer's failure to provide necessary information, occurrences of Force Majeure Events, or the Company's discretion to extend the delivery period to ensure product quality. The Customer is not entitled to compensation for any changes to the delivery period.
Production will commence only upon receipt of the requisite deposit. Late payments will result in a corresponding delay in the delivery period.
9.1. Force Majeure
The Company shall be excused from performing its obligations under this Agreement if it is prevented or delayed from doing so by an event of force majeure — defined as any occurrence or circumstance, whether foreseeable or not, that is beyond the control of the Company. Examples include but are not limited to:
- Acts of God (storms, floods, earthquakes)
- Fires, hurricanes, or explosions
- Riots, civil unrest, wars, or acts of terrorism
- Actions taken by governmental authorities
- Strikes or labor disputes
- Internet disruptions or cyberattacks
- Political instability
- Pandemics or epidemics
- Power outages or electrical failures
- Supply chain disruptions or shortages
- Legal or regulatory changes impacting operations
- Transport or logistics disruptions
In the event of a force majeure occurrence, the Company shall not be liable for any failure to perform its obligations or for any delays caused by such events.
9.2. Delivery Cost and Risk
Unless otherwise agreed upon in writing, all delivery costs shall be the responsibility of the Customer. The risk of damage, loss, or delays incurred during delivery is assumed by the Customer. The Company utilizes SkyNet and Pakistan Post for its delivery operations. In the event that delivery costs exceed the amount originally charged, the Customer shall be responsible for the additional costs prior to the delivery of the product.
9.3. Acceptance of Products and Protest
Acceptance of the products is deemed final unless the Customer submits a complaint via email or WhatsApp within forty-eight (48) hours, detailing specific grievances. After this period, no further objections will be accepted. The Customer has no right to replacement, compensation, or refund, and no returns may be made without the written consent of the Company.
If the Customer discovers any material defects and communicates these grievances to the Company within forty-eight (48) hours of receipt, the products may be returned for verification at the Customer's expense. If the Company's Quality Control team determines that an item is defective, it will offer an equitable resolution to the Customer.
10. Return and Exchange Policy
At Reset, we take pride in our made-to-order products, crafted with precision and care. Due to the made-to-order nature of our items, we do not offer exchanges for sizing, fit, or personal preference; it is essential to refer to our size chart carefully before placing your order. Custom orders are non-refundable once production has commenced.
In the event of a significant defect in craftsmanship, we will resolve it accordingly and reserve the right to determine whether a refund or store credit will be issued at our discretion. International exchanges are not possible due to local customs restrictions.
If you receive a defective product, notify us within 48 hours of receipt and follow our return process. All return-related shipping and customs charges are the Customer's responsibility.
Certain items are exempt from cancellation and refund, including final sale items marked as non-returnable or non-refundable, as well as personalized or custom-made products once production has begun.
A 50% deposit is required upfront to initiate production on your custom order, which becomes non-refundable after 24 hours as materials, labor, and resources will have been allocated to your order. Cancellations within this period may result in a refund or store credit issued at the Company's discretion.
In the event of a major defect or order cancellation, store credit may be issued at our discretion, valid for 30 days from the date of issuance. Any unused store credit will expire after 30 days.
11. Dissolution
In the event that the Customer fails to fulfill its obligations under this Agreement, the dissolution of the Agreement shall occur by operation of law, and the Customer shall bear all expenses related to the dissolution. The Company reserves the right to discontinue all outstanding services for the Customer and/or its permitted assigns.
12. Conformity in the Execution
The Customer acknowledges that the digital representation of the product is purely indicative and serves only as an approximate depiction. Deviations are permissible within certain limits and may include, but are not limited to, quantity, quality, composition, color shades, firmness, shrinkage, shifts in dimensions and measurements, fabric choices, positions of printing, and proportions.
The Customer accepts that the printing and/or embroidery processes, as well as the overall production process, may result in slight changes. The Customer acknowledges and agrees to the possibility of minor defects in workmanship for handcrafted or custom-made products, such as small stitching irregularities or minute variations in finishing.
The Customer shall not invoke these minor changes, variations, or slight defects to claim damages, initiate chargebacks, raise disputes, refuse products, or demand the dissolution of the Agreement.
13. Copyrights and Confidentiality
All designs, sketches, creations, plans, disclosures, specifications, patterns, technical or business information, scale models, and other models developed by the Company are the sole property of the Company. Such materials may not be reproduced, distributed, or disclosed without prior written permission from the Company.
The Customer agrees to maintain the confidentiality of all proprietary information received from the Company and shall not use or disclose any confidential information to any third party without the Company's express consent. Upon request by the Company, the Customer shall promptly return all copies of such confidential information.
14. Intellectual Property, Software, and Content
The Company holds all intellectual property rights in the Website and its content, which includes, but is not limited to, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software (collectively referred to as the "Content").
You are prohibited from systematically extracting and/or re-utilizing any parts of the Website or the Content. The use of data mining, robots, or similar data-gathering and extraction tools to extract substantial parts of the Website is strictly forbidden.
15. The Fight Against Fraud
To prevent fraudulent payments, the Company reserves the right to verify the personal data communicated by the Customer and adopt all necessary measures to confirm that the person whose bank account is debited is the one who placed the order. This verification may involve requesting proof of identity and/or domicile and/or bank documents. If the Customer does not respond to this request within forty-eight (48) hours, the order will be automatically canceled.
The Company has the right to cancel any order that appears to have been made in violation of these terms and conditions, including orders placed with the intent to defraud the Company or any financial institution.
16. Limitation of Liability
The Company shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Use or inability to use the Service.
- Unauthorized access to or use of our servers and/or any personal information stored therein.
- Any interruption or cessation of transmission to or from the Service.
- Any bugs, viruses, or other harmful code transmitted to or through the Service by any third party.
- Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Service.
- The defamatory, offensive, or illegal conduct of any third party.
The Company's liability shall be limited to the maximum extent permitted by law.
17. Indemnification
The Customer agrees to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, agents, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
- Any breach of this Agreement by the Customer.
- The Customer's use of the products.
- Any violation of applicable laws or regulations by the Customer.
- Any infringement of intellectual property rights or other rights of any third party by the Customer.
18. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of [insert jurisdiction], without regard to its conflict of law principles. The Customer agrees to submit to the personal jurisdiction of the courts located in [insert jurisdiction] for the resolution of any disputes arising from or related to this Agreement.
19. Dispute Resolution
a. Informal Resolution Before initiating any formal legal action, the Customer agrees to attempt to resolve any dispute or claim arising out of or relating to this Agreement informally by contacting the Company.
b. Arbitration In the event that a dispute cannot be resolved informally, the Customer agrees that any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved by binding arbitration under the Arbitration Act, 1940, as in force in Pakistan. The arbitration shall be conducted in Islamabad, Pakistan, in the English language. The decision of the arbitrator shall be final and binding on all parties.
20. Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be interpreted to reflect the original intent of the parties to the greatest extent possible.
21. Waiver
No waiver of any provision of this Agreement shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. Any failure of the Company to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.
22. Entire Agreement
This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings, whether written or oral, relating to such subject matter. This Agreement may not be amended or modified except in writing signed by both parties.
23. Assignment
The Company may assign its rights and obligations under this Agreement without notice to the Customer. The Customer may not assign its rights or obligations under this Agreement without the prior written consent of the Company.
24. Contact Information
For any questions regarding this Agreement or the Company's products, please contact us at:
RESET Official Rawalpindi, Pakistan Email: resetofficial.co@gmail.com Phone: 0331-9102192
