Shipping policy
ORDER AND DELIVERY
1. Dispatch and Delivery Timeline
Reset specializes in made-to-order fashion, meaning each piece is crafted after your order is placed. As a result, delivery times may vary depending on the specific product and location. Estimated delivery timelines are displayed on each product page. Delays may occur due to unforeseen circumstances, but we will keep you informed of any changes to your delivery date.
2. Payment Terms
A 50% advance payment is required before we begin any work on your order. Once the product is completed, we will notify you and request the remaining 50% payment. The final payment must be made before the product is dispatched. If the final payment is not received within 7 days of the completion notification, Reset reserves the right to repossess the item and cancel the order.
2.2. How to Confirm Your Order
- Complete the transfer via your banking app or ATM.
- Take a screenshot of the successful transaction receipt.
- Send the screenshot to our WhatsApp at +92 312 0535556 along with your Order ID.
3. Tracking Information
Once your order has been processed, you will receive a unique tracking ID for real-time order monitoring. Tracking information will be sent via SMS and/or email. If you prefer, we can also provide the tracking details through alternative channels such as WhatsApp or social media.
4. Automated Delivery Receipt Confirmation
Once your product has been delivered, you will receive an automated message via email, SMS, or WhatsApp to confirm the receipt of the product. This message serves as a final confirmation that your package has reached its destination. If you did not receive your item despite the delivery confirmation, you must notify us within 48 hours so we can investigate and resolve the issue.
5. Shipping Charges and Conditions
Shipping costs are based on the weight of the item and the destination. All shipments are processed as Free on Board (FOB), meaning once your order is handed over to the courier service, delivery responsibility transfers to the shipping provider. All courier fees are subject to change based on the third-party provider. We currently use SkyNet for international shipments and Pakistan Post for domestic shipments within Pakistan. Any customs duties or taxes imposed by your destination country are your responsibility.
5.1. Free Delivery Thresholds
a. Local (Pakistan) Free Delivery: We offer free standard shipping for orders within Pakistan that meet or exceed PKR 50,000. Orders below this threshold will incur a standard shipping fee of PKR 350.
b. International Delivery: International customers will be subject to standard shipping charges based on destination and weight, provided during checkout.
6. Customs, Duties, and Delays
Customers are responsible for any customs clearance, duties, or taxes imposed by their country. Reset is not liable for delays or additional charges incurred due to customs procedures. Should customs hold your item, it is your responsibility to communicate with local authorities to ensure swift clearance.
